Booking terms
How payment, confirmation, cancellation, and refunds work for an online appointment at New Yin & Yang.
Last updated: 24 September 2026
Payment
You can pay at the salon or pay the full amount in advance with iDEAL. The amount comes from the current price of the treatment you choose.
Confirmation
An iDEAL appointment is confirmed only after Flowdesk verifies the payment with Mollie and records the booking. Returning to the website alone does not confirm it. A failed or expired payment does not confirm an appointment.
Cancelling before the appointment starts
If you want to cancel before your treatment starts, contact the salon. The owner will review your request. Once approved, we cancel the appointment immediately and release the time slot.
Refund
When we approve cancellation of a fully prepaid iDEAL appointment, we cancel the booking immediately. The owner then issues a full refund through Mollie to the original payment method. We keep the refund marked ‘pending’ until Mollie confirms ‘refunded’ and our records are updated; only then do we show ‘Refunded’. The time until the money reaches your account depends on Mollie and your bank.
Unclear payment status
If the payment or refund status is unclear, do not pay again or request a second refund. Contact the salon so we can compare Mollie with our booking records.